Patient Information

Patient Information

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Frequently Asked Questions (FAQs)

View answers to commonly asked patient questions below. For more information regarding appointments at Narangba Station Medical Centre, contact the team for clarity.

Yes, bulk billing is available for certain services and patients, and will be implemented for patients under 16 years old, DVAs, and WorkCover patients. Some patients and services will attract private billing services, and this will be discussed during your appointment.

Bulk billing is a payment option where the medical provider directly bills healthcare service costs to Medicare, with no out-of-pocket expenses for the patient. Bulk billing is normally available for medical services that are considered ‘essential’ or ‘highly prevalent’; bulk billing ensures Australians have affordable access to necessary healthcare services.

However, many specialised services or procedures are not bulk billed, as they involve additional costs and specialised expertise or equipment. In these cases, private billing may be implemented. With private billing, the patient is directly responsible for paying the cost of the service received. A Medicare rebate may be provided; however, this will not cover the full cost, and a gap fee must be paid by the patient. Patients may also seek reimbursement from private health insurance.

For more information, discuss the billing options for the services you require with Narangba Station Medical Centre.

Make sure your Medicare card is connected to your bank account for rebates. If it is not connected, you may need to process your rebate manually. Please discuss this with the reception team.

We have an on-site pathology which can be accessed during their business hours - click here for opening hours. There are numerous radiology clinics in North Brisbane, and should you require this service, a referral will be given for a convenient location. Contact us for more information.

For patients travelling by car, the Narangba can be accessed via the Bruce Highway (M1) or Gympie Road (A3). Once you reach Narangba, follow Narangba Road until you reach the intersection with Station Road. Turn onto Station Road, and you will find Narangba Station Medical Centre located nearby; follow signage.

For patients using public transport, the medical centre is conveniently located across the road from Narangba Station. Information specific to your journey can be found on the Translink site.

For Google map directions use the map on our contact page here.

We will send you secure links to make payments. Learn more here.

For more information about your Medicare account, download the Express Plus Medicare app on your app store. Further information about Medicare can be found on the MyGov website.

Nursing students and medical graduates are occasionally at the practice; however, there is a chaperone police, meaning experienced doctors supervise and guide these individuals. Your wellness is our priority, and services will be conducted with precision and care.

Patient Forms

You may download and complete the forms as required by the practice. Bring them along to your appointment, email them to us at reception@nsmc.au or upload them here.

  • Patient Registration Form

Patient Information Leaflets

We have collated some useful brochures and leaflets you can print and read at your leisure.

  • Patient Information Leaflet

Helpful Links

Call us or book your appointment online

Bookings can be made online using our easy to use booking platform with AutoMed Systems. If you prefer to speak with our team, you can call us on 07 3521 4333.

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