WorkCover (Workers' Compensation)
WorkCover Claims Brisbane, QLD.
Workers’ Compensation is a form of insurance paid to employees if you become injured or ill in relation to your employment. It provides employees with payments to cover your wages while you are unfit to work, and help with any medical expenses and rehabilitation. The Queensland government introduced the WorkCover scheme to ensure the health and safety of employees in Australia.Â
At Narangba Station Medical Centre, we understand the importance of proper care and timely treatment when work-related injuries or illnesses occur. Our dedicated team of doctors are here to support you throughout your Workers’ Compensation process. Whether it’s managing your recovery, providing capacity certificates, or ensuring you’re supported every step of the way. We’re committed to helping you return to work safely.
Book a WorkCover Consult today.
If you have become injured or ill because of work, book a WorkCover Consultation with Narangba Station Medical Centre today. You can call us on (07) 3521 4333, click below to book online, or download the AMS Connect app to schedule an appointment.
Opening Hours
We're open 7 days a week with late-night availability on Tuesdays and Thursdays. Weekend appointments are also available to all patients.
Start your journey to recovery.
If you have become ill or injured in relation to your employment, notify your employer immediately and book an appointment with Narangba Station Medical Centre. Our compassionate doctors will support you in treatment for your injury and assist in providing a WorkCover capacity certificate for your claim. New patients and referrals are always welcome.
What is WorkCover (Workers' Compensation)?
Workers' Compensation, commonly known as WorkCover in Queensland and other Australian states, is a government-backed insurance scheme designed to protect employees who suffer an injury or illness while performing their work duties. In Queensland, WorkCover helps to cover the cost of medical expenses, rehabilitation, and wages for injured workers, allowing you to focus on your recovery without financial stress.
Employers are required to have WorkCover insurance to support employees in the event of work-related incidents. This ensures workers are compensated fairly and can access the medical treatment and support you need.
What is a WorkCover Capacity Certificate?
A WorkCover Capacity Certificate is a legal document issued by your doctor that outlines the extent of your work-related injury or illness and its impact on your ability to work. This certificate is required to support your Workers' Compensation claim and provides important information to your employer and WorkCover Queensland about your condition.
Your doctor will review your condition during each consultation and update the certificate as necessary to reflect your current capacity for work. It's important to provide this certificate to your employer and WorkCover as soon as possible to ensure your claim is processed without delay.
What steps should I take if I become ill or injured because of work?
If you become ill or injured in relation to your employment, it’s important to act promptly in getting the treatment and care you need, as well as following the appropriate steps in relation to claiming WorkCover Insurance. Below are the steps that can be taken, you can also reference the WorkSafe QLD website for further information and resources.
- Step 1 - Report the injury: Notify your employer of the incident as soon as possible.
- Step 2 - Seek medical attention: Book an appointment with a GP at Narangba Station Medical Centre to assess the injury and provide initial treatment. In an emergency, go directly to the hospital.
- Step 3 - Obtain a WorkCover Capacity Certificate: Your doctor will issue a capacity certificate that outlines your ability to return to work and any necessary modifications.
- Step 4 - Notify your employer: Update your employer and provide them with a copy of your Work Capacity Certificate.
- Step 5 - Submit a WorkCover claim: Submit a claim through WorkCover Queensland and provide them with your Work Capacity Certificate.
- Step 6 - Begin rehabilitation and specialist referrals: Our team of compassionate doctors at Narangba Station Medical Centre is able to support your road to recovery by providing a treatment plan based on your injury or illness.
Types of Illness or Injury
WorkCover claims can cover a variety of work-related injuries or illnesses, from simple to life threatening accidents (e.g. vehicle accidents). This includes but is not limited to the following types of illnesses or injuries:
- Physical Injuries such as sprains, burns, fractures, or muscle strains.
- Chronic Conditions like repetitive strain injuries (RSIs) or back pain.
- Psychological Conditions including workplace stress or trauma.
- Occupational Illnesses such as exposure to hazardous substances.
Whatever the nature of your injury, our doctors are experienced in assessing and treating a wide range of work-related conditions.
What to Expect?
Your consultation can take anywhere from 10 - 60 minutes, as it is dependent on the complexity of your condition. During your WorkCover Consultation at Narangba Station Medical Centre, our aim is to ensure you receive the best care and return to work safely. Our experienced GPs will generally move through the following:
Medical History
Our doctors will discuss with you in detail the history of your injury or illness.
Treatment Plan
Our GPs will discuss with you a treatment and recovery plan tailored to your condition.
Physical Examination
We'll complete a physical examination or any required tests in relation to your injury or illness.
WorkCover Capacity Certificate
We’ll provide you with a WorkCover Capacity Certificate which you’ll need to submit your WorkCover Claim.
Follow-Up
If needed, our team at Narangba Station Medical Centre will schedule follow-up appointments to monitor your progress.
Fees & Medicare Rebate
Until your claim is approved by WorkCover, you'll be required to pay consultation fees directly on the day of your appointment. For the initial consultation, you may be eligible for a Medicare rebate, however, your must submit your WorkCover claim as soon as possible to be eligible for this reimbursement.
Once approved, WorkCover will cover most of the medical expenses, including follow-up appointments, rehabilitation, and any prescribed treatments related to your injury. WorkCover will be able to provide confirmation of this and any queries related to reimbursement should be directed to them. If your claim is denied, an invoice will be sent to you for all costs incurred. Throughout the process, your doctor will keep you well-informed of the treatment costs so there are no surprises.
For further information on our consultation fees, see our Fees & Billing page or call us on (07) 3521 4333.Â
Why Choose NSMC?
Conveniently located next to Narangba Train Station, NSMC combines accessibility, affordability, and high-quality medical services to meet the diverse healthcare needs of north Brisbane residents. Our experience medical team, led by Dr. Madhu Lakshmaiah, ensures personalized, patient-centered care with holistic solutions to a variety of health concerns. We're open 7 days a week with after-hours availability and our patients also benefit from the convenience of on-site blood tests, free parking, and proximity to a local pharmacy.Â
Frequently Asked Questions
Do you still have questions about Workers' Compensation in Queensland? No problem! Here are the most commonly asked questions our GPs receive about making WorkCover Consultations in Brisbane.
WorkCover Queensland is a statutory body that provides Workers' Compensation insurance to protect employees if they suffer work-related injuries or illnesses.
Any worker employed by a company in Queensland is eligible for WorkCover if they suffer a work-related injury or illness.
You or your employer can submit a claim directly through the WorkCover Queensland website by providing the details of your injury and a capacity certificate from your doctor.
If your claim is denied, you have the option to seek a review of the decision. You can discuss the details with your doctor and employer to understand the reasons and explore alternative actions.
Not necessarily. Depending on the nature of your injury, your doctor may recommend modified duties while your claim is being processed. However, your health and recovery are the priority.
Yes, you can choose your own doctor for WorkCover-related consultations. Narangba Station Medical Centre is available to assist with your medical assessments and work capacity certificates.
It’s important to bring any relevant documents, such as reports from your employer, any initial assessments, and your Medicare card.
Yes, WorkCover can cover psychological injuries, such as work-related stress or trauma, as long as the condition is linked to your employment.
WorkCover claims are generally processed within 20 business days, though more complex cases may take longer.
WorkCover can continue to cover your treatment costs until you have fully recovered, or until your capacity for work has been determined.
Contact & Bookings
To make an appointment, please call reception or use our online booking system via the button below. You can also visit our contact page to see further details about our location and directions.
Bookings are available from as early as 7AM on weekdays and Saturday. We are also open Sunday afternoon and late evening on Tuesday and Thursday until 8:30PM.Â
Can't find us? - We are situated across the road from Narangba Train Station next to the Narangba Village shopping complex. Look for signs for Narangba Health Centre and IGA.
Serving patients in Narangba, Burpengary, Dakabin, Deception Bay, Morayfield, North Lakes and North Brisbane surrounds
